Privacy Policy

In this policy, “us”, “our” and “we” or “supa” refers to SUPA-NOW Pty Ltd ABN 40 653 750 157. Protection of your personal and possibly sensitive information is important to SUPA-NOW and is required by law. Under the Privacy Act 1988 (Cth) and all related legislation and regulations, the Commonwealth Government regulates the way in which private sector organisations collect, use, disclose and disseminate, keep secure and provide access to personal information. SUPA-NOW Pty Ltd (supa) is a private sector organisation and as such we are required to protect your personal information in accordance with the privacy legislations and regulations. This Privacy Policy outlines how we manage your personal information. It also sets out the types of personal information that we keep and for what purposes and how that information is collected, retained, used and disclosed.
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Personal information is defined in the Privacy Act and means information and or an opinion about an identified individual, or an individual who is reasonably identifiable.
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By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
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Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third parties and we recommend that you review the privacy policy of the relevant third party.

Our business is to present market performance, produce market research reports and information regarding Australian superannuation funds. Market performance metrics, and our reports and related information are available by subscription to our website. (www.supanow.com). 
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In order to access our website we will require that an individual provide us with their name, email address, telephone number, and any other information that you choose to provide to us, such as your date of birth, gender, and if you have or are interested in a self-managed super fund, your ESG preferences or investment preferences. 
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In addition, we collect information about you that is not personal information. For example, we may collect non-identifiable data relating to your activity on our Website (including IP addresses) via tracking technologies such as cookies, or we may collect information from you in response to a questionnaire or survey. This information is generally used to report statistics, analyse trends, administer our services, diagnose problems, target, and improve the quality of our products and services. To the extent this non-identifiable information does not constitute personal information, the Privacy Act does not apply and we may use this information for various purposes in accordance with any applicable laws. By using the Website and agreeing to our Privacy Policy, you grant us permission to place and store cookies, or other tracking technologies.We only collect sensitive information in circumstances where you have consented to the collection of that information, or it is reasonably necessary for, or directly related to the purposes outlined in this Privacy Policy.

Your personal information may be used to: 
Assist you to subscribe to our services;
- Provide the services you require including periodical notifications regarding performance and fees, or relevant news and information; 
- Marketing communications (from which you may unsubscribe at any time);
- to personalise and customise your experiences;
- to manage and enhance our products and services and operate, protect, improve and optimise our Website
- Administer and manage those services, including (if necessary) charging, billing and collecting debts;
- Conduct appropriate identity checks for client services provided to you; 
- Gain an understanding of your information and communication needs in order for us to provide you with a better service;
- and Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems. 
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Common to modern business practices and to meet your specific needs we may disclose your personal information to the organisations and people described below. Where your personal information is disclosed we will seek to ensure that the information is held, used or disclosed consistently with the applicable privacy laws, regulations and codes. In order to deliver the services you require, we may disclose your personal information to organisations outside of SUPA-NOW Pty Ltd. Your personal information is disclosed to these organisations only in relation to us providing our services to you. The relevant organisations and people for disclosure purposes are:
- As required or authorised by law and regulations, for example, to government or regulatory bodies for purposes related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue.
- As required to access your personal information held with government agencies or regulatory bodies (such as the ATO) or accredited data recipients (ADR’s) that are authorised to access such information. 

We may also use your personal information in disclosing your personal information to a trusted third party who also holds other information about you. Or alternatively that you consent to us disclosing your personal information too. This third party may combine that information in order to enable it, and us, to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance our service offering to you.

Our website 
‍We take care to ensure that the personal information you give us on our website is protected. 
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Use of cookies 
‍Like most websites, our website may use cookies or tracking tools to improve the functionality of our website. When you visit our website, details about your visit, such as time and date, pages accessed, duration of visit and type of browser, may be recorded. This information is collected for statistical purposes and can also identify you individually. If you do not wish to receive cookies, you can change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice of whether to accept it or not. 
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Links to other websites 
‍You may be able to access an external web-site(s) by clicking on links we have provided. The other website(s) is not subject to our privacy standards, policies and procedures. You will need to contact or review that web-site directly to ascertain their privacy standards, policies and procedures.

We will take reasonable steps to ensure that your personal information is accurate, complete and up to date. If you become aware, or believe that any personal information which we hold about you is inaccurate, incomplete or outdated, you may contact us with evidence that the information is inaccurate, incomplete or out of date. If we agree that your personal information requires correcting, we will take all reasonable steps to correct it. If we do not agree that your personal information requires correcting, you will be provided with reasons for the refusal.

The personal information that we request from a member is uploaded to and kept on servers that are maintained by SUPA-NOW Pty Ltd or that are maintained by third parties that must meet our strict contractual privacy requirements.

If you have any complaints about a breach or potential breach of this Privacy Policy, please contact Jack Whelan by email: hello@supanow.com
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It is our aim to respond to your complaint within 7 days and resolve your complaint quickly and fairly. If the complaint is not resolved to your satisfaction, you can refer the matter to the office of the Privacy Commissioner at: 
Office of the Australian Information Commissioner 
GPO Box 5218 
Sydney NSW 2001

This Privacy Policy was updated 14 October 2021 and is subject to ongoing review